Clickingmad Ltd complies with Nominet's Good Practice Terms when registering .uk Domain Names

• New Registrations and subsequent Renewals cost £50+VAT for the 2 year registration period. Customers are invoiced AFTER registration when they are happy that the service has been carried out to their satisfaction.
   
• No fees are charged when customers request changes to their registration details. No fees are charged when customers wish to transfer to a different registrar.
   
• If we change our fee rates the new details will be published here.
   
• Clickingmad Ltd can "point" customer domain names to any web location. There is no additional fee for this service. If customers want Clickingmad to provide web and email hosting our normal rate is £25+VAT per month payable monthly by Direct Debit in advance. This fee can be altered if special requirements are needed.
   
• .uk domain names are registered in accord with Nominet's Terms and Conditions found here:
  www.nominet.org.uk/nominet-terms
   
• Complaints about our domain registration service are handled as stated in our complaints procedure.

For all domain name enquiries please telephone or email.

Complaints Procedure Regarding Domain Names

Clickingmad Ltd aims to provide all our customers with a high level of service. However, if for any reason you are not satisfied with the service that you have received from us, please contact us by phone, fax or
email at the address below.

Please send your complaint to:

Shaun Carvill
Managing Director
Clickingmad Ltd
Waterloo House
Castle Terrace
Bridgnorth

Tel: 01746 769612
Fax: 01746 769613

What happens next?

1. Upon receipt of your complaint we will acknowledge it within one week – but usually much sooner.
2. We will then fully investigate your complaint and aim to resolve it without delay.
3. If the situation requires a long time to resolve we will advise you and keep you abreast of our progress.
    

What happens if I am not satisfied with the response I receive?
 
Complaints are dealt with by one of the company's two directors. If you are not satisfied with the response that you have received you can (for .uk domain names) contact Nominet and ask them to investigate the matter.

How do I complain to Nominet about a member?
 
To complain about a Nominet member or registrar please refer to the Nominet website section on member and registrar complaints.[ www.nominet.org.uk/registrants/maintain/complaints ]