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Do you ask for Visitor Feedback about your website?

Mouseflow feedbackWould you answer this Feedback question?

If you could get your website visitors to complete a short survey to give you some feedback about your website, would you want them to?

I think this is an excellent way of getting an important question answered.

After all if a visitor leaves your website without ever interacting with you, what is the value in that?

We work with software that records visitor actions – anonymously.

This system lets you see heat maps that show the level of interest that website visitors have on areas of your pages and your website but also it provides a anonymous video recording of the website visitors activity, specifically their mouse movements and realtime clicks around your website.

Frankly it is pretty odd to watch folks as they physically click around your website.

We are testing a new feature which I think is pretty cool.

Live feedback.

There are lots of settings but I like to use the one that brings up a question when the visitor moves their mouse away from the website page. They may be just about to click ‘back” or even go to another search attempt.

Whatever their reason for potentially leaving, a little pop up that only displays then with a short and simple question is all you need to do.

We are testing this at the moment, on our website and on a number of clients’ websites as well.

It is proving especially useful if you have product information or service information to relay to website visitors.

Not everyone will give you their feedback.

In our world we are often asked our opinion, mostly too often; particularly online. But we fear lots of questions and wasting our time, so we don’t bother completing them. Systems like this should be used sparingly and ask only a few short questions.

The main feedback is to get them to tell you what they were looking for but couldn’t find:

mouseflow feedback questions

The real deal.

The best question is the last question.

mouseflow feed back on your website

If you get that completed, and so far about 40% do complete it, then you have an enquiry. If you deal with their enquiry effectively it may result in a new customer.

Then of course you must say thank you.

mouseflow thank youWould you like Visitor Feedback to know if your website is doing its job?

Every website owner should be asking their website visitors whether they have found the information they were looking for.

If you like the sound of this, get in touch and we can help you enable it on your website.

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Quailty Control – Is it really needed?

Quailty control image

Great Quality proof reading – spot the mistake above.

This is a screenshot of the about us page of a new website that went live today. Not one of ours I might add. I just happened to come across it. The spelling of quality is wrong. Ironically.

This is what you get when you don’t pay enough attention to what you’re doing, or probably do not pay enough money to get your website created by someone who can spell or at least read.

If I were the client I would be quite upset by this going live.

What do you mean by Quality?

Just another point, look at the bullet points set out as the main Quality features of this company [correct spelling this time]. They’re pretty much the same as you would read on anyone’s website. They apply to every business and show that no thought or interest has gone into writing them.  In fact it also shows a complete lack of imagination on behalf of the client or the website company to come up with something a little different.

It reeks of laziness and “ticking a box”.

How many websites have you seen where it is literally a few lines on a page, completely wasting everyone’s time?

Bad Quality Website Hunt

I think I may start calling for a cull on websites that do not meet reasonable standards. Are you with me?

So what criteria shall we use to decide if a website should wiped off the web? Some ideas:

  • Poor Design.
  • Broken pages or links.
  • Rubbish images.
  • Bad Spelling.
  • Irrelevant content.
  • “Welcome to our new website” statement still there after 5 years – yes I’ve seen that.
  • Slow to load pages.
  • No point to the website at all.

Do you have any other suggestions?

I guess the list could go on. if you have any pet hates then send them to me, I would love to know.

Maybe we have a scoring system that if you get an average of lower than x/10 we start a campaign to get the website improved? Or deleted?

What do you think? Should we “clean up the web”?

Send your suggestions in for things that annoy you on websites or websites that you really don’t like at all – and why.

Comments welcome…

 

Watch out for this Google docs phishing email

google docs phishing email

If you have received this “Google docs” phishing email in your inbox – DO NOT CLICK ON ANY LINK.

This is another phishing attempt.

Google Docs is a great online resource allowing you to create, store and share documents, spreadsheets and other useful things. The problem is that if you click on the link in the email it goes to what you might think is a selling website.

Where does it take you?

google phishing docs

As you can see – nothing to do with the “sender” – it may not even be a pathetic attempt to show you some fitness equipment. No, I think its a nasty document with embedded programming that can harm your pc.

Here is what to look for:

google docs phishing attempt

They also used a standard sales@ attempt to get through filters, and frankly it worked. But you would expect most businesses to have a sales@ email address.

Remember, share this or tell your friends. DO NOT CLICK ANY LINK.

Stay safe.