The new Consumer regulations come into force tomorrow. (1st October 2015) We are advising all web retailers to check their small print to ensure that they comply with the new regulations. These regulations now include digital downloads for example.
If you sell anything to end users, you need to check your returns & refund policies and make it clear that you support the new changes that provide greater protection to the consumer. That way you will ensure your customers can continue to trust you, a mandatory position for on going and repeat sales.
Which has produced a guide which I think is pretty clear….
Check it out.